Our client is a trailblazer in e-commerce, having founded France’s largest e-commerce incubator six years ago, now supporting over 2,500 companies, including high-potential DTC brands. Among their ventures is a fast-growing subscription brand for pet owners, with plans to expand across Europe and into Asia within two years. They are committed to building a technically advanced, sustainable e-commerce model that positions their brand as a leader in European e-commerce.

We’re seeking an experienced Operations Manager to work closely with the COO, translating strategy into action, managing high-priority projects, and ensuring departmental alignment. This remote role is ideal for someone who thrives in a fast-paced, high-growth environment.

Job Responsibilities

1. Lead Project Execution and Process Management

• End-to-End Project Management: Oversee and manage critical projects to ensure they meet quarterly goals set by the CEO and COO. Coordinate efforts across departments to keep everyone aligned.
• System Setup and Improvement: Create efficient, scalable processes using tools like Notion, Google Sheets, and project management software. Focus on clear timelines, accountability, and results.
• Process Improvements: Regularly refine our methods to ensure projects stay on schedule, within budget, and achieve the COO’s vision.

2. Oversee Operations and Track Performance

• Maintain KPI Standards: Set up regular checks (daily, weekly, monthly) to ensure our processes and KPIs meet company standards.
• Core Metrics Management: Take ownership of key operational metrics, like order accuracy, customer retention, inventory, and customer support efficiency.
• Documentation and Adaptation: Keep detailed records of workflows and make changes as needed to ensure smooth operations.

3. Drive Improvements and Work Autonomously

• Ownership of Projects: Take full responsibility for your projects, balancing independence with clear accountability to company standards.
• Identify and Act on Improvements: Set up feedback systems, optimize processes, and keep productivity high.
• Risk Management: Proactively tackle minor issues to prevent bigger ones, keeping operations flexible and adaptive in a high-growth environment.

4. Foster Collaboration and Accountability

• Implement Clear Responsibility Matrix: Establish a system for tracking roles and responsibilities for team members and partners.
• Mentor and Support Teams: Guide internal teams and support freelancers, ensuring clear and productive communication.
• Be a Cultural Ambassador: Reflect Emporia’s values in all interactions and help spread our culture across the team.

Requirements

• 5+ years in operations management, project management roles in e-commerce or consultancy.
• Experience with Notion, Google Sheets, and other project management tools (e.g., Asana, Monday.com).
• Proven success managing multi-regional projects and ensuring alignment with strategic goals.
• Familiarity with platforms like Shopify, Gorgias, and Google Workspace, or willingness to learn quickly.

What We Offer

• Remote Work Flexibility: Work from anywhere with a global team.
• Growth Opportunities: Play a significant role in a high-impact, fast-growth company.
• Dynamic Environment: Join a company focused on operational excellence and continuous improvement.